Here are some of the main categories you can use to structure your swimlanes: By department: When creating a company-wide process, you can use swimlanes to show which departments are responsible for certain tasks and activities. 0 diagrams to model processes and improve business - IT alignment. You can quickly add vertical or horizontal swimlanes with a click of a button. Process Mapping. Kanban board swimlanes split Kanban boards into columns to help employees visualize tasks and workflow quickly. It is touted as one of the top business process mapping software with extraordinary process improvement tools. In a swimlane flowchart, time flows from left to right; the process crosses lanes as it traverses departments on its journey from start to finish. Name your swimlanes and start mapping out a process Customize the swimlane flowchart to add the name of each team member, function, or stakeholder. the hiring process and human resource development of human resources. Take a deep breath and see his comments below. Here is. With process mapping tools, Gantt charts, and swimlanes diagrams, FigJam templates help you establish an effective workflow and business process company-wide—so you can ship new products and features with ease. Then employees inspect each good if it matches the order. Review the process map with the process mapping team and other relevant stakeholders. Let’s use a business process mapping example to bring this to life. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between departments and teams. It also provides a starting point for stakeholders by establishing a common language and set of steps. A cross-functional flowchart, also known as swimlane flowchart is a type of flowchart that helps describe business process. Some of mapping techniques include: Basic flowcharts are visual maps, which provides the basic details of a process such as inputs and outputs. 0) was designed to help remove the confusion from understanding process maps whether an employee or a consultant is trying to gauge the meaning. 5. Remember to include the connections between the different lanes, and add details about the deadlines and who’s responsible for each task. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. Benefits of process mapping Process mapping is a really simple exercise. The actors may be persons, departments or organizations. Examples include planning, document review, fieldwork, follow-up, reporting, and issue tracking. Process diagram. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. use the leftmost headers as group labels, deleting/merging as required. Our free swimlane diagram template is an easy way to build diagrams and manage project timelines. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportu. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. This process map template is organized by stages to help you record the objectives, activities, and deliverables during each step of a process. Documenting company processes. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. 1. Click on any of these business process maps included in SmartDraw and edit them: Retail Distribution BPMN Choreography Invoice - SAP System BPMN Simple Business Process Map. Process maps show the relationship among the steps required to complete a product or service, and can be expressed as flowcharts or as Business Process Modeling and Notation (BPMN) symbols. This article explores the Six Sigma Process Map, different process map shapes, and process mapping icons. An image of a new drawing in Visio for the web demonstrating how to add a swimlane from. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Create swimlanes. Part 1: The Big Picture. Listing out the key elements, however, is an important precursor to creating a more detailed process map. To change the length of a swimlane, drag the end line. This method is the interface between a business problem and an RPA solution. To create your process map, see our collection of free workflow process mapping templates. Simplify and visualize your process for your team members with a Venngage swimlane process map. Everyone from business analysts to. Business process mapping enables you to find the root cause behind issues with your processes. Use this swimlane process diagram template and add or remove lanes to include the departments or segments specific to your process flow. Using a Cross-Functional flowchart is a clear way of showing each team member’s responsibilities and how processes get shared or transferred. How to manually make a swimlane diagram in PowerPoint. copy paste the headings into the original tab to the left of the diagram. Note: If you drop a new swimlane onto a process. Workflow mapping is the method of visualizing your processes in order to analyze, evaluate, and improve them. Use this important process mapping tool to. Add roles – or ‘swimlanes’. A process map is an important part of any Lean Six Sigma project – it helps communicate the process at the center of your project and guides you to specific areas of focus. Swim Lane process maps are used to easily communicate a lot of information. Select Create to add the tool to your project. Swimlane diagrams. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Process symbols: These rectangle-shaped boxes describe steps or actions in a project. This is an example of a cross-functional flowchart with vertical swimlanes: A swimlane diagram is a graphical representation of who does what and when in a process. Create swimlanes. Where an oval shows inputs and outputs, a rectangle. Here’s a hint: Add swimlanes to your process map to represent roles or departments. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. Click the File tab. Swim lane process mapping diagram. Workflow mapping is the method of visualizing your processes in order to analyze, evaluate, and improve them. A simple way to increase the insight of a process map is to add swimlanes, which segments a process by “who” completes different steps. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. Swimlane diagram software. If yes, it moves to the third lane; if not, it moves to the second lane. Swim lanes may be arranged either horizontally or vertically. Hiring Process Flowchart. When the shape is contained in the swimlane, the swimlane shows a green highlight. Create. The swimlane diagram example "Business process swim lane flowchart - Approvals" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park. Process mapping. They were developed by Lynn Shostack for usage in projecting. Order Fulfillment process for Acme Corp. It’s a great way to see the process in a new way, find areas for improvement, and pinpoint real or potential gaps or overlaps in the. Think of Lean Six Sigma as a combo of the Lean methods above with Six Sigma’s DMAIC approach to guide the process of waste elimination and provide maximum value to the user/customer with minimal inefficiencies. Several different types of process maps are used during a Six Sigma project. From the Shapes window on the right, add as many bands as you need. Swimlane diagram example As you can see, a. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Below are the most common examples. Some of those alternate names include: Process flow chart. On the other hand, creating a flowchart process map—complete with process mapping symbols—would help you visualize all the steps in a process that solves a specific. The purpose of process mapping is to help team members and others within the process understand the process. The ClickUp Process Flow Template is a kind of swimlane process map that shows how multiple steps fit together as part of a single process. To change shape colors in your swimlane PowerPoint, click on one of the shaded process steps to select it. In this chart, the process is making pasta. Aside from being a great information organizer, a swimlane. It’s one of the bases of BPM, as it. Swim lanes are visual elements used in Business Process Maps, Process Flow Diagrams and Flowcharts. A Swimlane Diagram provides an easy-to-read visualization of relations and responsibilities within a complex process and it will serve the following purposes: Clarifying and highlight which process steps or sub-processes are assigned to a particular user or systemExample 1: Swim Lane Process Map Let's take an example of the online shopping process to understand the Swimlane process map. File has embedded Minitab® and JMP® data for six sigma fit data analysis. 🏊. These maps are also called Business Process Diagrams and Business. After all, the only person who experiences the whole journey is the patient. Determining the scope of the process will help you define a clear starting point and natural conclusion. Nine Simple Rules of Business Process Mapping. A swimlane process map is the perfect method to map out various steps and delineate responsibilities between roles and departments. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Nine Simple Rules of Business Process Mapping. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. For instance, in our swimlane diagram example, the lanes are used to showcase the synchronized phases of a product roadmap, each with its specific tasks and milestones. 2 libraries from the Business Process Diagram. #2: Draw. A swim-lane flowchart is one type of process flowchart. Use the template to improve your team’s organization. Below are two templates out of hundreds of flowchart templates available to the user. Analyze data and create reports that support various teams in the orgazination. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. This swim lane process map sample illustrates the hiring process workflow. A swim lane or flow represents the activities that have to be carried out by a. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The best map is the simplest map that provides that insight. Analyze and document your team’s processes and outcomes. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. duplicate the tab, delete everything except the swimlane headers. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. 4#RACI#Charts A" further" layer" of" detail" can" be"obtained" by" drawing" up" a"RACI" chart," showing" who" is"ANSWER. Add a process map. In this article, we’ll share with you the six types of business process mapping examples. For example, a swimlane can represent a department, a. Creating a process map involves drawing a shape, commonly a circle or square, and connecting it to other shapes using arrows or dotted lines. The process is divided into several swim lanes. e. There are 7 key steps to process mapping in laboratories. Drag more swimlane shapes from the Shapes window. Underwriting Process Swim Lane Diagram. ) to make our swimlane template look more like a cross-functional process map. A pool represents a participant in a process, while a lane is a sub-partition within a pool. The process map. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swimlane diagram. Followings are few of them. Documenting company processes. Here are some examples of the different types of process maps and how businesses use them. In the approvals process mapping example above, swimlanes represent the different departments in an organization, such. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. The diagram displays the connections and the handoffs between members' tasks, which helps you figure out the flaws and. Pools represent the participants. You use Pool Lanes to group a set of BPMN Swimlanes, just like in real life, this is the metaphor behind those names. The beauty of swimlane diagrams comes from their flexibility, since their application and scope are up to you. Get the input of individuals involved in completing a process within the business. Identifying departments involved in a project, breaking the process into steps, and assigning resources to the right people. Explore swim lane diagrams. Click on a template to view it, or click Edit to start editing - no prior registration required! More swimlane diagram templates are available in the swimlane diagram software. Promapp allows users to generate process maps from the text. position so it lines up perfectly. To have a clearer clue on how to make a swimlane diagram with these templates, please watch the video below. If parts of the current “As-Is” process look. For example, someone in a large organization can see both the individual processes of different departments and how these processes form a whole. Swimlane diagrams use two or more columns or rows, depending on whether the chart is horizontal or vertical, to represent different topics or subtopics. Extensive image library—over 700 topic images, icons, and symbols to add to your bubble maps. Swimlane process maps help you visualize the steps involved in the process, as well as the dependencies between tasks. 2. Process analysis. As you can see in this swimlane diagram example, the steps in an order processing flow are categorized into four aspects or departments: Because it shows how. Below is an example of a process map for a hiring interview process, utilizing the simple process symbols. Below are the most common examples. swim lane diagrams. To put it simply, in a Lean Six Sigma process map, if it doesn’t add value and is wasteful, it’s gotta go. Go to the Insert tab, click Shapes, and add a large rectangle to your slide. It can help you to identify and track the different tasks that need to be completed, and it can also help you to visualize the dependencies between tasks. The best way to understand swimlane diagrams is to look at some examples of swimlane diagrams. A basic flowchart is the simplest of diagrams to use for process mapping. Every BPMN diagram must contain at least one pool and one swimlane. )Business Process Modeling and Notation (BPMN) is the global standard for modeling business processes, a fundamental part of business process management. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Process flow diagrams document or improve a process—or. Swimlane process maps are used for planning, documenting, and modeling processes. A detailed process map contains the exact steps, the exact inputs, outputs, metrics and the exact people that are needed to execute the process. - Clearly identify the individuals responsible for performing each process. Moreover, it helps ensure that teams follow each step of your workflow in their prescribed order. Describing a process might include the tasks that need to be completed, the materials and information that need to be delivered, and the decisions that need to be made. The Level 3 process maps are those maps, which have detailed info of the process, it is. Now, using a swim lane diagram to just overlay the one to one steps of the high level map is, well, somewhat effective, but where the real beauty of the swim lane diagram comes into play is when we get a chance to analyze further those hand offs, and when we get a chance to detail out further; we'll take a look at some examples next. Swimlane diagram. The specific sequence is less important than determining all of the steps at this point (although thinking sequentially may help identify any missing steps). Basic levels of the Kanban board require you to use sticky notes within columns. Work simultaneously with your team in the same document, with all of your edits updating instantly, so you never miss input from your team. Level two: shows end-to-end processes across the above operational areas. Additionally, it can also help you identify any errors or omissions in the process. Process Map Swimlane Diagram Template Process mapping is an essential part of strategy planning and management, which helps people across departments see a process landscape. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. This template’s simple process document tab allows you to enter project-specific details, while the process flowchart tab lets you arrange flowchart symbols to define your process — add arrow connectors, steps, decisions, input/output, and decision details into a basic but comprehensive process map. Your process infographic can be as detailed or simple as you want. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. A basic flowchart is the simplest of diagrams to use for process mapping. It has 4 lanes: IT, Change Manager, Process Analyst and Everyone (anyone in the company can start an improvement process). The mapping of the as-is process can be divided into two phases. 1. relationship maps. Swimlane Flowchart - Software Installation. Using shapes, a basic flowchart helps visualize the process. Click on the use at template after the image and you are ready to draw your flowchart. BPMN 2. This flowchart with swimlanes template can help you: - Visualize a process step by step. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A Swim Lane Process Map is a specialized form of flowchart designed to make complex processes easier to understand by visually organizing tasks, activities, and decisions. Use the corresponding flowchart shapes to add the process. Swim lanes may be arranged either horizontally or vertically. - Clearly identify the individuals responsible for. Step 2: Break the process down into individual steps. Business process mapping. It depicts all the process steps and the decisions taken in the process. Simple Process Map Template. You can also browse through the list of tools or start typing the tool name in the Search box. A business process model and notation diagram, or BPMN diagram for short, is used to build easy-to-read business process model flowcharts, which can be shared across organizations and industries. 4. Click Shape Format, and on the left, choose the Shape Fill dropdown arrow. Value Stream Mapping (VSM) VSM is a lean-management method used primarily in manufacturing. Recommended Resource: LucidChart. This is generally done in the Define stage of a DMAIC project. Get inspiration from the samples included below. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. For example, in the simple process below, Lane 1 starts a task. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. Using swim lane process maps for managing a project helps to provide a greater understanding of all the moving pieces on a project. Here are the most popular process mapping examples you’ll encounter in the business world. It allows any team member to be able to easily. More Swimlane Flowchart Examples. Swimlane diagrams use two or more columns or rows, depending on whether the chart is horizontal or vertical, to represent different topics or subtopics. Step #1: Categorize and label the areas requiring their own columns or lanes in your diagram. Open a new Word document and change the default page layout from “Portrait” to “Landscape” to make more room for a diagram with horizontal lanes. Process mapping examples. They were developed by Lynn Shostack for usage in projecting. From there, add key steps within your process. The purpose of a. This could be your company, which is the pool. It’s the perfect diagram to manage functions. For example, you may separate columns into to-do tasks, tasks in process and completed tasks. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. This process map template is organized by stages to help you record the objectives, activities, and deliverables during each step of a process. Here’s when it should be used. The first step in drawing a process map is to select a connecting arrow to connect the boxes (process steps) and diamonds (decision boxes). 3. Map out each step in the process using symbols and shapes. So, figure out what the first step in your process is. io. Draw a rectangle and write a brief description inside. Consider you’re a store signing a customer up for a store credit card. Swim Lane-shows you who is. Open this template to view a detailed example of a flowchart with swimlanes that you can customize to your use case. Work with different teams under the Mobile Devices and Logistics team in order to create data processes and efficiencies. Capture the key personnel involved in a process, like customers and vendors. Learn about swim lane process mapping and understand its purpose. Process mapping visually represents a workflow, allowing team to understand a process and its components more clearly. Multiple. Examples of swimlanes include the customer, account department, payment gateway, and development team. When to Use Process Mapping. From the Cross Functional Flowchart tab, select Swimlane. Using shapes, a basic flowchart helps visualize the process. The acronym stands for supplier – inputs – process – outputs – customer. Swimlane map. S. - Access Lucidchart's flowchart shape library. Business Process Analyst Resume Examples & Samples. Diagram and plan for the future with Lucidchart. In an. Swimlane diagrams are also aptly referred to as “cross-functional diagrams” in Microsoft Office Visio, a program that allows you to create versatile diagrams using a rich set of shapes, stencils, and templates. A Business Planning Swimlane diagram template is a great way to visualize the different steps in your business planning process. It’s easiest to map things out on your swimlane flowchart if you start at the beginning, as then you can move through the rest of the process in order. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Like other process-diagramming techniques, with the Rummler-Brache method you map processes linearly. These. This is where the rubber meets the road. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. The complete guide to swimlane diagrams (with editable templates)Swim lane flowchart. For each process, we will provide an overview, lay out the inputs and outputs, as well as propose the future state process flow. To move a swimlane and the shapes it contains, select the label and drag the swimlane to another location, and then release it when you see. Step 4: Double click the swimlane diagram to open it. The example on the screen is a swimlane version of the same process you saw just a moment ago, but instead of the flowchart fitting on two pages, the swimlane version requires four. Work with different teams under the Mobile Devices and Logistics team in order to create data processes and efficiencies. Process mapping is a technique used to visually map out workflows and processes. A Swim Lane Process Map is a specialized form of flowchart designed to make complex processes easier to understand by visually organizing tasks, activities, and decisions. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. It depicts all the process steps and the decisions taken in the process. Swimlane diagram . Document the flow using common symbols like rectangles for steps and diamonds for decision points. For a bug tracking process, the input would be a new bug found; and the output a bug solved. Creating a process map involves drawing a shape, commonly a circle or square, and connecting it to other shapes using arrows or dotted lines. BRAINSTORM THE STEPS in the process. You can use this method to explore inefficiencies in a process and make improvements. Step-by-Step Guide to Creating Swimlanes in PowerPoint. Here are 6 types of process maps and when to use each one: 1. As the name implies, the chosen process is mapped from left to right and resembles pool swim lanes. This simple Swim Lane diagram template can help you visualise processes in your organisaiton. You can use this method to explore inefficiencies in a process and make improvements. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Basé sur la métaphore des couloirs de natation, un diagramme swimlane apporte clarté et responsabilité individuelle en plaçant les étapes d'un processus dans les couloirs horizontaux ou verticaux d'un employé, d'une équipe ou d'un. The intent of this pattern is to branch a single activity to multiple parallel paths. Get Started. This article introduced the concept of BPMN ‘swimlanes’, which are modelled with ‘pools’ and ‘lanes’. It’ll help you visualize the division of responsibilities and interactions within the process. We have listed some of the common types of process maps that are simple process map examples. A swimlane diagram is a process flowchart that displays who’s responsible for certain parts of a process. Create a swimlane diagram in Lucidchart and help your organization get stuff done. For example, in the simple process below, Lane 1 starts a task. You can use a basic flowchart when: Planning new projects. Used when multiple streams of work need to execute at the same time. Grab our swimlane diagram template so you can jump into the pool right away. A part of business process management (BPM), business process. Swim Lane Flowchart Symbols → Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. It uses a flowchart-style map to visualize the process. Involuntary Termination Process Swim Lane. Find various examples of the swimlane diagram and see how it works. Several different types of process maps are used during a Six Sigma project. In the Categories list, click Flowchart. If so, it’s wise to note this before you begin actually creating the map in a later step. The process starts in the receiving lane, where the good comes at the dock. The following are some of the process flow maps you might encounter: Basic Flowchart: This is a line diagram with simple shapes that are useful for managing and analyzing workflows, as well as for facilitating problem-solving. Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model. Make sure you drop the shape on top the. use the leftmost headers as group labels, deleting/merging as required. The basic flow chart uses process mapping symbols to illustrate the inputs and outputs of a process, and various steps that complete the process. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. It will work, if all clients that you have or all products that you develop, all follow more-less the same process steps - columns: (Click to open a full size view. Process Mapping Examples. When you do, you’ll see a new tab appear on the ribbon: Shape Format. A swimlane diagram is a type of flowchartor process flow diagram that outlines a process from start to finish. They allow you to visualize the entire process, as well as the individual steps and decisions, showing how. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Go to Insert > Shape in PowerPoint and add flowchart shapes to build your diagram, such as a Terminal to show the start of your diagram or a Process to show a process. These are referred to as swim lanes and may also be used to"A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Swim Lane Map – Used to go further into an incident or operation and diagram all of a. It may include the actions required to finish a task and each employee's role. Additionally, it can be used to identify the value-add activities, non-value-add activities, and delays in order to optimize the process. Swim lanes may be arranged either horizontally or vertically. Swim lane diagram flow flowchart professional diagrams organization document libraryA swim lane (or swim lane diagram) is a visual element used in process Swimlane diagramSwimlane diagram examples swim template visio lane example chart templates process flow line flowchart lanes mapping lucidchart business create flowcharts. Many organizations have automated part of their service desk workflows to save money and provide efficient service. In the “Handle customer complaint” process we have a Customer, a Customer Service Representative and a Technician. A task is an action or activity that is performed by a role, and an event is something that happens or triggers a change in. Activity Process Map. Deployment of the tool on paper only allowed for further explanation and more detailed information. Various tools and features to facilitate brainstorming and strategic planning. To find these templates. You can use this to: Identify the most important elements of a process before you create a more detailed map. The diagram is split into separate rows (or lanes), with each row. Workflow charts show the typical process for a company’s revenue-generating activity. 4 Mapping out the entire process in detail will pinpoint complexities, which are often opportunities for improvement. List and order the actions. It’s one of the bases of BPM, as it allows a company to. With the purpose and scope of your Six Sigma process map in mind, set the start and end points of your process. 5- BPMN diagram of continuous improvement. While it is typically used by business analysts and managers, its simple and understandable set of shapes and flows makes it a good. 9. Swimlane diagrams are a type of process flowchart that show how different roles or departments interact with each other to complete a task or a project. Sales call center process flowchart. Map your customer journey to design the best experience and meet your customer's needs. Swim Lane Diagrams. g. Add a process map.